Naveen Resources & Trading


Company Information


Privacy Policy : The privacy policy of our company is very strict. We value the private information that clients share with us and we don't disclose it to any third party. The information that you share with us basically consists of your name, email- ID, postal address, telephone number, products purchased, method of payment, credit card number, amount paid and a few other details which are very important for making the financial transactions. We maintain the confidentiality of such information and even after the dealings are accomplished, we don't share it with anyone else. However, information like postal address, contact number and a few others are shared with the transportation agency so that your goods can be delivered at your location. So, there is no need to worry about your personal data as it is kept completely intact with us.

 

Terms and Condition : Our site is designed to provide the services and sufficient information about the products but there are certain rules and regulation that consumers are required to follow. In order to function appropriately Naveen Resources & Trading reserves the right to make changes in the policies from time to time. Customers should accustom themselves from procedures and policies attached to the products. Naveen Resources & Trading provides complete and general information which users should follow. These terms and conditions are not designed to confine or amend the facilities or services that are provided to customers. So, the responsibility lies on the customer's side to cross check the terms and conditions before buying any product or obtaining any service.

 

Age Limit to Transact :

  • User must have attained the age of 18, in other words should be major to abide the terms and conditions.
  • In the condition of accepting the terms by consumers, it is assumed that they major and above 18 years of age.
  • In case of breakage or mishandling, Naveen Resources & Trrading preserves its right to recompense the losses from parents of minor.

 

Placement of Order :

  • Order can be placed by filling the customer detail form provided on Check Out page. After placing an order consumer can receive computer generated order number through email.
  • Related information about the payment and delivery of the product would be provided to purchaser through email.
  • In case of any kind of rejection of order after making payment, one can contact through email.

 

Payment Procedure :

  • Payment procedure is quiet easy at Naveen Resources & Trading. We use PayPal, Veem, Western Union, Wire Transfer and other popular payment Gateways to process payments through Credit Cards, Debit Cards, Net Banking & Phone Banking.
  • Complete information about the payment is required before entertaining any kind of order.
  • If the order is placed in weekend or on holidays then in that case processing of order will start on next working day.

 

Product Delivery :

  • Products are shipped from our end within 3 to 5 days after confirmation of payment. Product/products are delivered within least possible time through our associated shipping partners such as DHL, FedEx, UPS and EMS
  • Delivery of order should be taken in person. In case of non presence any authorized person should be available on behalf of customer.

 

Changes to These Terms and Conditions : Customers are advised to go through the terms thoroughly before placing each order. As stated earlier, Naveen Reosurces & Trading preserves the right to make changes in terms and conditions regarding products payment, its delivery and its availability.

 

Some Important Terms to Be Kept in Mind :

  • Complains related to products are accepted only when the product is not opened or damaged.
  • Customer Support service is provided and customer can contact them through the mail.
  • In case of delivery of different product, we accept complain via mail and suitable service is provided accordingly.
  • In case wrong shipment of product is made or product delivered is different from the samples shown on the websites, then we will return the product or exchange it according to the customer's demand.
  • In case of exchange or mismatch of product, replacement can be done within 15 days after receiving the product.
  • Exchange of product can be entertained through Customer Services only within 15 days in case of any kind of damages.
  • Refunds are made to customer in the same way payment of product is being done. But, while paying back through PayPal, Naveen Resources & Trding is not responsible for late payment, since PayPal account is used to refund the amount.

 

Refund Policy : Buyers are more comfortable shopping with Naveen Resources & TRADING as we provide returns, despites most buyers will never return an item. Naveen Resourcwes & Trading have found that items with transparent return policies typically sell better than items that don't. Naveen offer a buyer-friendly return policy. This helps us to qualify for customers' utmost satisfaction and attracting more buyers. We are offering the most clear and buyer-friendly return policy so that our buyers will feel relaxed while shopping with us. Our expectations will be fulfilled only when Customer feels heart full satisfaction. However, if customer is dissatisfied with his/her purchase, he/she can just convey us by contacting our customer care. Kindly send us an email, quoting customers order id not more than fifteen days of our delivery. Customers are requested to insert the words "Refund Request" in case of the subject content of customers email. Customers can also opt for neatly written refund requests by postal mail to our contact address mentioned in the website with Naveen Resources & Trading on the headline. Valuable items purchased by customer must be in their original unused (fresh) condition which should be unopened, the original packaging with any seal or shrink-wrap intact and also any labels still attached in order to be returned, unless only if there is a manufacturing defect from our side. These are the main conditions enabling us to sell the product as new product. Customer must need to remember that they should return the purchased item within 15 days from delivery date. Customers are totally protected by a 100% money-back return policy. It's our commitment and our promise to our valuable customer. Naveen Resources & Trading deeply understand that from time to time customers may wish to return a product to us in certain unavoidable conditions apart from our timely delivery. That's why we have created this 15-days return policy which enables customers to return products to us in much original appropriate condition. We must notify our beloved customers that they have no other legal right to return a product and receive a refund or exchange; customers will nonetheless be entitled to return a product to us. If the products are liable to deteriorate then the products may not be returned or refunded under our returns policy. Products will be definitely refunded for the full price of any product properly returned by customers in accordance with the terms of this returns policy ([including / excluding] the original delivery charges and [including / excluding] the costs of returning the product to us). Products are undoubtedly refunded for the complete value of any product properly came back by customers in accordance with the terms of this returns policy ([including / excluding] the first delivery charges and [including / excluding] the prices of returning the merchandise to us).

 

Note : We won't issue a refund until the product has returned back to us in unused condition. All things are subject to a restocking fee; this may be subtracted from customers refund. We have a tendency to conjointly don't refund the first shipping and handling that customers just paid on the order.

 

About Our Company : We are the Manufacturer and Exporters of natural scented paste and oils. We have the experience of many years in dealing with these Natural Products. Our highly beneficial oils have innumerable uses which have several benefits for everyone. We sell these scented paste and oils at reasonable and effective prices. Our team of experts and professionals take every endeavor to maintain high quality and great standards. In the methods of procession and extraction of these oils, the attributes of these oils aren't damaged and they serve the purpose which they are meant for. Our oils are free from any adulteration and impurities.

 

The natural scented paste and oils which are offered by us are :

  • Natural Javadhu
  • Natural Sandal
  • Floral & Woody
  • Traditional Indian Attar
  • Natural Oudh

 

Other Natural Organic Products :

  • Cow Dung Viboothi
  • Kasturi Arakaja Paste
  • Natural Instant Sticks
  • Natural Hand Rolled Flora Sticks


Contact Us

Naveen Resources & Trading

T.C. 37/1295, Sara 47, Sasthan Kovil Street, Fort, Thiruvananthapuram, Kerala - 695023, India

Mobile : +91-8129795669, +91-7356393433